Q: HOW CAN I VIEW THE STATUS OF MY ORDER?
A: Go to the My Account page. This page lists all your orders. Click the date of the order whose status you wish to view.
Q I NEED TO CHANGE SOMETHING ON MY ORDER. HOW CAN I DO THAT?
A: If you need to change or cancel your order, please contact us immediately. We generally process orders within 2-4 hours, and once we have processed your order, we will be unable to make any changes.
A: Our stock changes quickly but we can get most lines and sizes of Samson and New England Ropes even if it is not listed. Contact Us
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
A: For most orders we do not. But we have made exceptions for large orders. For these orders please Call Us
A: Most orders ship within 2 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays.
Q: WHERE IS MY ORDER CONFIRMATION?
As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add firstname.lastname@example.org to your safe sender list. You can also check your order status by signing into your account on our website.
Q: I DON’T SEE THE ANSWER TO MY QUESTION HERE. WHO DO I CONTACT?
A: Please visit our Contact Us page.